Helpful answers
Respond to questions about products, orders, and the information customers need before and after a purchase.
Customer email support for online stores
Good service starts with a thoughtful reply.
Your customers deserve to feel heard. KG Management helps online store owners manage customer emails, so you can spend more time growing your business.
Let’s work together →Customer inboxSupport, simplified
How we can help
Care for your customers, one email at a time.
From everyday questions to more sensitive requests, we help keep conversations clear and professional.
Order updates
Help customers understand their order status and communicate updates using the information your store provides.
Thoughtful resolutions
Assist with return and refund inquiries in line with your store’s policies and procedures.
Service packages
Support that grows with your store.
Starting rates are billed every two weeks. Pricing depends on your package and daily email volume.
From $250 / biweekly
A store-specific operating procedure, incoming and outgoing email support, and tracking and escalation of recurring concerns.
From $450 / biweekly
Everything in Standard, plus supplier communication and assistance with reshipments and orders.
From $650 / biweekly
Everything in Deluxe, plus refund and return processing, Facebook comment support, and priority escalation to a senior agent.
| Emails per day | Standard | Deluxe | Premium |
|---|---|---|---|
| 0–100 | $250 | $450 | $650 |
| 101–200 | $550 | $750 | $950 |
| 201–300 | $1,100 | $1,300 | $1,500 |
| 301+ · Enterprise | Custom quote | Custom quote | Custom quote |
Consistent email-volume increases take effect at the next billing cycle. Short-term spikes are covered at no extra charge.
Build your package →A simple approach
Support that sounds like your business.
Every store is different. We start by learning about your customers, your policies, and the tone you want to bring to each conversation.
01
Tell us about your storeShare your needs and the kind of support you’re looking for.
02
Build a plan togetherDiscuss your policies, expectations, and how we can help.
03
Give your inbox attentionMove forward with a support approach that fits your business.
Good to know
Working together
Getting started
New clients have a three-month onboarding commitment so agents can learn your store’s policies, tone, and workflows. Afterward, service continues month to month.
Coverage & changes
Standard coverage is Monday–Friday during business hours. Extended coverage is available for an additional fee. Package changes take effect at the start of the next billing cycle.
Flexibility
Short-term volume spikes are covered at no extra charge. After the commitment period, provide 30 days’ notice to end service. Other channels may be available as custom add-ons.
Let’s connect
Ready for a little more breathing room?
Let’s talk about your store and how KG Management can support your customers.
Start an inquiry →